Refund and Returns Policy
Overview
Our refund and returns policy lasts 28 days. If 28 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Given the handmade nature of our jewelry, we do not accept returns for:
- Custom-made pieces
- Items damaged due to improper handling or storage after delivery
- Jewelry due to Health & Safety
Return Process
To initiate a return, please email contact@mlonfur.com with your order details and reason for return. Once approved, send the item to 6 Capel Close, London, N20 0QU.
Customers are responsible for return shipping costs. We recommend using a tracked and insured delivery service for valuable items.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via the original payment method within 5 to 10 business days.
Exchanges
We only replace items that are defective or damaged upon delivery. To request an exchange, email contact@mlonfur.com.
Shipping returns
To return your item, send it to 6 Capel Close, London, N20 0QU. Return shipping fees are non-refundable.
If returning a high-value item, consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
For any questions regarding refunds or returns, contact us at contact@mlonfur.com.
